Question 1

How much roof space do I need?

Accepted Answer

Allow about 90 square feet of shade-free roof for each kilowatt. A 5 kW home system needs roughly 450 square feet; a 500 kW factory plant needs about 45,000 square feet.

Question 2

What is the difference between on-grid, off-grid and hybrid?

Accepted Answer

An on-grid system works with the utility supply and has no battery, so it stops during a power cut. An off-grid system runs only on solar and batteries. A hybrid system does both: it uses solar and the grid together and keeps your essential loads running from the battery during outages.

Question 3

What is net metering?

Accepted Answer

Net metering lets you export surplus solar power to the grid through a two-way meter. The utility deducts those units from your bill. We prepare and submit the application for you.

Question 4

How long does a system take to pay for itself?

Accepted Answer

Factories with daytime loads usually recover the cost in 4 to 6 years. Homes with battery backup take longer, typically 6 to 9 years, because of the battery. Panels keep producing for 25 years or more.

Question 5

Do you offer a free site survey?

Accepted Answer

Yes. Our engineers visit, check the roof and your load, and send a written proposal with the system size, price and expected savings. There is no charge and no obligation.

Question 6

Do I need an account to order?

Accepted Answer

Yes. Creating an account takes a minute and requires confirming your email. It lets you track orders, download invoices and message our team, and it protects us and you from fake orders.

Question 7

How do I pay?

Accepted Answer

You can pay cash on delivery or by bank transfer. After you place an order, we phone you to confirm it and agree the delivery date. Online payment methods will be added soon.

Question 8

Is installation included in the product price?

Accepted Answer

No, product prices cover the equipment only. If you want installation, request a service from your account or ask for a quotation and we will price the full job.

Question 9

What warranty do I get?

Accepted Answer

Every product carries the manufacturer's warranty shown on its page, typically 5 to 10 years for inverters and batteries and up to 30 years performance warranty for panels. Claims are handled through us.

Question 10

Do you maintain systems installed by others?

Accepted Answer

Yes. Our O&M team can inspect, clean and repair any rooftop, hybrid or utility-scale system and set up remote monitoring.

Help and common questions

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