Refunds and returns

Cancelling an order

You can cancel an order from your account while it is still waiting for confirmation. After confirmation, message us and we will help where we can.

Returns

Check your products when they arrive. If an item is damaged, faulty or not what you ordered, tell us within 3 days with photos. We will replace it or refund you.

Refunds

Approved refunds are paid by bank transfer or to the original payment method within 7 to 10 working days. Delivery charges are refunded only when the mistake is ours.

Items we cannot take back

Products that have been installed, cut to size or made to order cannot be returned unless they are faulty.